Smith.ai Review 2026
AI-enhanced live receptionist service
SC
Sarah Chen
Telecom Industry Analyst
Published January 20, 2026
Our Rating
Smith.ai
4.5
Smith.ai combines live receptionists with AI technology to deliver efficient call handling, lead screening, and appointment booking. Popular with law firms and professional service businesses for their hybrid AI-human approach.
Rating Breakdown
Overall
4.5
Pricing
3.8
Features
4.8
Support
4.4
Ease of Use
4.2
Overview
Smith.ai combines live receptionists with AI technology to deliver efficient call handling, lead screening, and appointment booking. Popular with law firms and professional service businesses for their hybrid AI-human approach.
AI + live hybrid answeringLead screening & intakeAppointment bookingCRM integrations (Salesforce, Clio, HubSpot)Spam & robocall blockingBilingual supportAfter-hours answeringPayment collection
Pricing
| Plan | Price | Includes |
|---|---|---|
| Starter | $292.50/mo | 30 calls, AI receptionist, Spam blocking |
| Basic | $552.50/mo | 60 calls, AI + live receptionist, CRM integration, Lead screening |
| Pro | $975/mo | 120 calls, Priority support, All integrations, Custom workflows |
Pros & Cons
Pros
- Powerful AI + human hybrid approach
- Excellent CRM and software integrations
- Strong lead screening and intake workflows
- Per-call pricing (not per-minute)
Cons
- Higher starting price than many competitors
- Can be complex to set up for simple needs
- Overage fees can be significant
- Limited customization on lower plans
Company Details
- Founded
- 2015
- Headquarters
- Los Altos, CA
- Starting Price
- $292.50/mo
- Type
- Live Answering Service